Jump & Joy Party Rentals always replies, either by chat or call through an inquiry. We do not like to miss calls, however sometimes we are on the phone helping other clients so it is important you leave your name, phone number, party date, and rental inquiry if you are calling us so we can call you back immediately. If you have an emergency or issue with a rental already in your possession, call our office at 281-912-3902 even if after hours for assistance. Never send an email and expect an immediate response for an urgent issue if one happens to arise.