[accordion_item title=”Q: Does the price include set up and delivery?“]
A: Most items include setup, however larger items that take longer may have a small setup fee attached and will be detailed out on your free online quote that is able to be shown online 24/7 on this site. Delivery is available for a nominal fee based on the zip code your items will be delivered to. We have offices in Katy, Sugar Land & The Woodlands, Texas, however do statewide events for many of our corporate clients. Give us a call if you have any questions concerning delivery and setup.
[accordion_item title=”Q: Do you deliver to other cities?“]
A: We deliver to ALL Houston, Texas & Surrounding areas within 2 hours.
Minimum Order Amounts:
Pre Tax & Minimum Order Delivery Charges
OVER $100 if Over 20 Miles from closest office
OVER $300 if Over 60 Miles
OVER $500 if Over 120 Miles
OVER $1,000 if Over 360 Miles
- Katy office services a geographical area which includes Katy, Richmond, Fulshear, Simonton, Brookshire, Sealy, Bellville, Needville, Beasley, East Bernard, Pattison, Waller, Cypress and some of Houston, Texas.
- Sugar Land office services a geographical area which includes Sugar Land, Missouri City, Stafford, Rosharon, Rosenberg, Pearland, Manvel, Fresno and some parts of Houston, Texas.
- The Woodlands office services a geographical area which includes The Woodlands, Spring, Conroe, Montgomery, Willis, Magnolia, Humble and some parts of Houston, Texas.
- Outside of close geographical areas of our offices incur an additional small millage fee per mile. Many Schools, Churches, and Charities all over the state rent multiple units requiring only one trip fee so it makes sense to hire Jump & Joy Party Rentals to bring first class tent service and fun inflatables.
Additional Rental Offices in Richmond, Conroe, Spring, Cypress, Pearland, Humble & Houston, Texas are underway with management partners in operational training which takes an average of 12-24 months at our corporate office located in Katy, Texas.
[accordion_item title=”Q: What does the standard rental time include?“]
A: All of our rentals are ALL DAY RENTALS. Normal Deliveries / Pickups are made Monday – Friday 8AM-5PM & Saturday 8AM-12 Noon, however at the sole discretion of office location managing partner, trucks can run as early as 7AM and as late as 9PM, 7 Days a week, however if delivery / Pickup is requested and required outside of normal delivery / pickup hours incur additional charges.
[accordion_item title=”Q: When do you set up?“]
A: That depends on how many rentals we have that day. Generally we arrive within a 1-2 hour window prior to the rental time beginning. If we have a lot of rentals within the same time period, we may need to set up early in advance of event. To prevent any problems, we will call the Wednesday or Thursday before to confirm that someone will be at the party location and confirm the rentals and service requested.
[accordion_item title=”Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?“]
A: No. The jump should be clean when you get it. Jump & Joy Party Rentals cleans and disinfects on site before every rental with sanitizers that kill 99.9% of germs. Wet rentals get cleaned additionally off-site with a unique 3 step process.
[accordion_item title=”Q: Do we have to keep it plugged in the entire time?“]
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That’s why we require an outlet within 50′ of the unit or a generator. Longer cords can pop your circuit breaker, so we bring heavy duty commercial cords. Obstacles and concessions require two separate circuit breakers.
[accordion_item title=”Q: What about parks? Do parks have electricity?“]
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator unless you have contacted your local park and recreation district and reserved a section with available electricity. We rent generators at a reasonable cost, but you must pre-arrange the rental at the time of your booking.
[accordion_item title=”Q: What payments do you take?“]
A: Cash or Credit Cards for private parties. For businesses, schools or churches checks are acceptable. Balances are due within ten days of your rental and will be charged to the credit card on file. If paying by cash, please drop off at our Katy office prior to 10 days of the event.
[accordion_item title=”Q: What if we need to cancel?“]
A: Rain, Sickness, Death or Just Because we want can be moved at no charge as long as your rental has not been loaded on a truck or delivered. You must use in house credit within one year of the original date. Parties canceled after loading or same day as event will be credited 50% to a future party within one year of the original date unless weather is canceling factor in which 100% will be credited.
[accordion_item title=”Q: Do you require a deposit?“]
A: Our equipment rents out at 90-100% weekly therefore residential events within ten days are required to be paid in full. Events outside of ten days require a non-refundable ticket generated minimum deposit against rental while being subject to above cancellation fees mentioned. Commercial or large events are required to be paid in full 45 days prior due to the amount of equipment involved being taken off the market for others to rent.
[accordion_item title=”Q: How big are the jumps?“]
A: Our jumps range from as small as 13’x 13′ to 65′ x 15′ feet depending on the rental. Please note the space required for each jump (listed near the large picture) as some are Huge and need extra space. When in doubt, measure your space to make sure it will fit or call us to stop by prior. Jumps need room to be staked, and they need room for the blower that cannot rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes, etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup immediately.
[accordion_item title=”Q: What about the big jumps? Any special requirements?“]
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 1,000 pounds, so we need a clear path with ample room. Please make sure all paths are clean and hazard free prior to delivery.
[accordion_item title=”Q: What surfaces do you set up on?“]
A: We can set up on Grass (our favorite and best for the kids), dirt and concrete. Sorry, we can´t set up on any type of asphalt, rocks, bricks or outdoor decor pavings, as the constant rubbing will wear through the vinyl jumps. If you require a set up on anything other than grass, prior arrangements must be made by calling our office prior to delivery so additional equipment can be included for safety.
[accordion_item title=”Q: Can we see a copy of your contract and safety rules?“]
A: Yes all of our waivers and contracts are digital, and we will email you a copy at your request.
[accordion_item title=”Q: Are we responsible for the unit if it gets a tear or damaged in any way?“]
A: No on all circumstances if you accept the 12% damage insurance similar to when renting a car. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period. If this happens, please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We don´t want you or us to be in that situation which is why adult supervision is a must! For those people who want the extra protection demand the low-cost damage waiver mentioned above, see your driver for details if you have not elected damage insurance.
[accordion_item title=”Q: Is there a fee for generating a certificate of insurance for my business?“]
A: No there is not a fee, however if you require a subrogation letter there is a fee of $195.00, which is due payable at the time of request or if you need to be listed as an additional insured there is a 10% fee of all rentals on invoice.